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About Fabric Colours

All our fabrics are 100% cotton. Image colours from our website may vary from actual fabric colours so please use the images in our online shop only as a guide, please do not use them to colour match fabric.

Once a fabric purchased from Bobbins of Brecon has been washed it is not returnable and no refunds will be given for fabrics that have been washed.


Postage & Packaging

All UK orders are dispatched by Royal Mail first class post. If you require your order shipped by faster service such as a next day courier contact us before placing your order and we will provide a quote for that service.

Orders are shipped within 3 working days of receipt of payment. If an item is out of stock we will contact you to discuss a replacement or the lead time for us to restock the product.

Postage and packaging are charged as follows:

Order value                       Postage charged

UK Deliveries
£0.01 - £20.00                  £3.50
£20.01 - £40.00                £4.50
£40.01 and above              £6.50

Rest of the World
£0.01 - £20.00                  £8.50
£20.01 - £40.00                £9.50
£40.01 and above            £11.50

Instore Collection               Free of Charge

Bobbins of Brecon is not responsible for lost or stolen shipments under the care of Royal Mail. Bobbins of Brecon is not liable to refund the cost of items lost in the mail.


Pricing Policy

All prices are in UK pounds sterling. No other currencies are accepted at this time.


Returns & Refunds

Damaged or incorrect goods: Please contact Bobbins of Brecon within 7 working days of your order being delivered if the good(s) in that order are damaged, defective or incorrect. In this unlikely event we will refund the cost of the good(s) plus the delivery charges incurred by you, the customer, in returning the goods to us. We check all items returned to us and the corresponding order placed. If we cannot find a fault in the goods or the order placed we reserve the right to re-charge you for the item(s) and to recover any costs incurred in it’s delivery back to us.

Unsuitable goods: If you are unhappy with your purchase/it is unsuitable you can return the item to us. Customers have the right to withdraw from the purchase of an item within 7 working days after delivery.  The item must be in its original condition. We cannot accept returns of kits or books where the product manufacturers’ packaging has been damaged. Please note that the customer is responsible for the costs of returning the item to us in this case. This does not affect your statutory rights.


Questions & Complaints

We make every effort to meet the expectations of our customers. However, if you have a question or complaint please contact us at 6 The Bulwark, Brecon, LD3 7LB, UK or telephone +44 (0) 1874 622287 or email us at bobbins-brecon@hotmail.co.uk. To address your query we will need to know your order number and product code in question plus your name and telephone number.

Please allow 2-3 working days for us to respond to your enquiry.in relation to this Website.

TERMS & CONDITIONS

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Bobbins of Brecon
Fabric & Haberdashery Shop

6 The Bulwark
Brecon

LD3 7LB

Tel: 01874 622287

Email: bobbins-brecon@hotmail.co.uk